WYCON cosmetics ships throughout Italy, including islands and hard-to-reach areas such as high mountains or small islands. It also ships internationally, both within the European Union and outside the EU. In the latter cases, VAT is not included in the price, and customs duties or any applicable taxes will be calculated based on the destination country and paid by the customer upon delivery.

Delivery times in Italy may vary slightly depending on location. Generally, products are delivered within two to three business days from order confirmation in the mainland, while for islands, delivery times are three to four business days. In more difficult-to-reach areas, such as mountainous regions or smaller islands, delivery may take a few additional hours.

Shipments may be delayed during particularly busy periods such as Black Friday, Wycon Days, or seasonal sales. Delays may also occur during national holidays, such as December 25th and 26th, January 1st, or the week of August 15th. Additionally, force majeure events such as extreme weather, strikes, epidemics, or natural disasters could affect delivery times.

Deliveries are made Monday through Friday during normal business hours. Deliveries are not made on weekends or nationally recognized holidays.

WYCON relies on the express courier GLS to ensure efficient, fast, and secure service. This partner allows you to track your package every step of the way, from collection to delivery.

Yes, as soon as your package is handed over to the express courier, you'll receive an email with a link to track your shipment. Additionally, on the day of delivery, you'll receive a second email informing you that your package will arrive that day, so you can best prepare for its arrival.

An additional one business day is added to the standard shipping time for administrative checks, which vary depending on the payment method chosen. Specifically, if you choose to pay by bank transfer, your order will be shipped only after the payment has been received and confirmed, a process that can take up to a week.

The package will be delivered to the address entered on the order form. If you're registered on wyconcosmetics.com, you can easily manage multiple shipping addresses in your personal area, "My Account," and choose the one you prefer for each order.

Upon delivery, we recommend carefully inspecting the packaging for damage, opening, or alteration in any way. Also, verify that the number of packages corresponds to the number indicated on the shipping document. In the event of any anomalies, it is essential to contact WYCON Customer Service immediately, specifying the order and the type of problem encountered. In the event of damage or theft, promptly send high-resolution photos of the package received and the labels attached to the outside.

If the GLS courier is unable to deliver your package due to the recipient's absence, you will receive an email with a link to schedule a new delivery appointment, where you can choose the day and time slot (morning or afternoon). If the new delivery is unsuccessful, WYCON Customer Service will attempt to contact you by phone to schedule a new delivery.

If, within the next 5 business days, WYCON Customer Service is unable to contact you or delivery continues to fail, the package will be returned to WYCON. After an additional thirty days, the order will be automatically canceled and you will be refunded the amount paid, minus any potential storage costs and return shipping costs.

Yes, you can request a reshipment of your package, but only after paying the reshipment, storage, and return shipping costs. Payment will be made via bank transfer, so you will be provided with an IBAN in the name of WYCON SPA.

Yes, you can exercise your right of withdrawal within thirty days of receiving the purchased products. However, it is important to communicate your intention to return the product no later than seven days after delivery by writing to support@wyconcosmetics.com or by sending a registered letter to WYCON SpA, Via Interporto di Nola – Lotto C3 – 80035 Nola (NA).

Products to be returned must be sent to:

WYCON SpA – Via Interporto di Nola – Lot C3 – 80035 – Nola (NA) – Italy.

We recommend using a traceable courier, using adequate packaging to protect the products during transport, and including the order details inside the package.

Yes, shipping costs for returning products are always paid by the customer, as indicated in the general conditions of sale.

For a refund to be approved, the products must be intact, unused, and returned in their original packaging. Furthermore, the package must be shipped securely, avoiding damage during transit. Damaged, used, or missing products will not be accepted.

Once the returned products have been received and inspected, WYCON will process the refund using the same payment method used for the purchase. If you paid by bank transfer or wish to receive the refund via bank account, you will need to notify us via email with a valid IBAN. You will receive a confirmation email once the refund has been processed, and the amount will appear in your account within 7 business days.

No. For hygiene and safety reasons, it is not possible to return products that have been opened or used after delivery. Cosmetic products must be returned in their original condition to be accepted.

If you believe the refunded amount is incorrect or part of your order is missing, please contact WYCON Customer Service. The team will review the situation and make any necessary corrections as quickly as possible.

WYCON reserves the right to refuse returns that are communicated or shipped after the expected timeframe, or for products that are not in the same condition in which they were received. In these cases, no refund will be issued.

No. Products purchased online must be returned following the courier return procedure. WYCON physical stores are not able to process e-commerce returns.

If you chose Scalapay as your payment method and decide to exercise your right of withdrawal, you will receive a refund of the installments already paid according to the terms and conditions established in the Scalapay contract. WYCON is not a party to the contractual relationship with Scalapay and cannot intervene in the management of the installments. For any information or assistance, you must contact Scalapay customer service directly.

WYCON cosmetics accepts various payment methods to meet every customer's needs. You can pay by credit card, PayPal, Scalapay, iDEAL, or bank transfer. Accepted cards include Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay. Some methods, such as iDEAL, are only available in certain countries. Additionally, you can use Scalapay to split the amount into three monthly installments if your order is at least €29.90.

Orders from Eurozone countries are paid in euros, while purchases from countries outside the Eurozone are paid in the currency of the country the order is shipped to. The price displayed on the site may vary based on the local currency selected or automatically detected.

No, paying with PayPal does not incur additional processing fees. After selecting PayPal at checkout, you will be redirected to the official website where you can log in with your credentials. The transaction is secure, and your financial information is never shared with WYCON. The order amount is charged immediately, and you will receive a confirmation notification from PayPal. If your order is cancelled, the amount will be refunded directly to your PayPal account. Where possible, the payment can be made in three installments. The feasibility of installment payments is independent of WYCON and is automatically visible in the payment section on PayPal.

If you choose bank transfer, you will be provided with the bank details for payment at checkout. It is important to include your order number in the payment reference and complete the transfer as soon as possible, as the order will only be confirmed and prepared after WYCON receives the payment. This may delay shipping by a few days. Bank transfer fees depend on your bank. To expedite processing of an order paid by bank transfer, we recommend emailing the transfer receipt to:

contabilita@wyconcosmetics.com

by entering the order number in the subject.

Yes, you can create a Scalapay account during checkout. Once you select Scalapay as your payment method, you will be redirected to the platform to register or log in to your profile. After confirming your order, you will be charged the first installment immediately. The next two installments will be charged over the following two months. If you pay on time, there will be no additional fees. For any further information regarding the Scalapay payment method, please contact Scalapay Customer Service.

Scalapay is available to customers residing in Italy, France, Germany, Spain, Portugal, Austria, Belgium, the Netherlands, and Finland. The payment method is available for orders of €29.90 or more and allows you to receive your products immediately, paying in three monthly installments.

If you decide to exercise your right of withdrawal and return your order, Scalapay will refund the amount already paid for any installments paid. The contractual terms and conditions regarding installment management and refunds are managed directly by Scalapay Srl, while WYCON remains a third party, not involved in the financial relationship.

Yes, all prices listed on the website include VAT and any applicable taxes for orders within the European Union. For orders to countries outside the EU, VAT is excluded, and any customs duties or local taxes will be calculated based on the country of delivery and will be paid by the customer upon delivery by the designated courier.

WYCON accepts orders only within the limits of available stock. If a product is temporarily out of stock or no longer available, Customer Service will promptly notify you. In these cases, the order may be modified or canceled, and you will be refunded any amount already paid or, upon request, a voucher may be issued for the total value of the cancelled order.

All products sold by WYCON are covered by the guarantees established by Italian law for the sale of consumer goods. In the event of defects or malfunctions, the customer can request assistance and benefit from a replacement or refund, as required by law.

Yes, you can complete your purchase as a guest. However, by registering on the site, you can track your orders, manage shipping addresses, and receive special promotions.

An invoice can be requested during checkout by selecting "Request Invoice" and entering the required billing information. It's essential to double-check the information you enter, as canceling or changing billing information will delay issuing the correct invoice.

After completing your purchase, you'll receive an automatic confirmation email to the address you entered during checkout. This email contains a complete order summary, including the products selected, quantities, total purchase price, and shipping address. If you don't receive the email within a few minutes, we recommend checking your spam folder or verifying the email address you entered is correct. Only after checking your inbox should you contact WYCON Customer Service for assistance.

Once your order has been confirmed and sent to the warehouse for preparation, it can no longer be changed. We recommend carefully checking the contents of your cart and the information you entered before proceeding with payment to avoid errors. For any urgent matters, you can contact Customer Service as soon as possible, although we cannot guarantee assistance.

You can check the status of your order at any time by logging into the "My Account" section on wyconcosmetics.com, if you are a registered user. Alternatively, once your order has shipped, you will receive an email with a link to track your shipment with the courier. This will allow you to see where your package is and when it will be delivered in real time.

The "Processing" status means that your order has been received successfully and is being prepared at the WYCON warehouse. This process includes payment verification, product picking, and packaging. Once your package has been handed over to the courier, you'll receive a shipping confirmation email with tracking information.

If your order has been cancelled and you don't know the reason, please contact Customer Service for assistance. Cancellations may occur due to product unavailability, payment errors, or failure to confirm within the specified timeframe. If a charge is incurred, you will be issued a full refund using the same payment method used.

Order cancellation is only possible if it has not yet been processed. Since the processing is very fast, we recommend contacting Customer Service promptly (within 30 minutes of order confirmation). If the package has already been shipped, you can still exercise your right of withdrawal once you receive the goods.

If you receive a different product than the one you ordered or an item is missing from the package, we recommend contacting WYCON Customer Service immediately via the Contact Us page. Include a description of the problem, a photo of the package contents, and a photo of the shipping label. After appropriate investigations into liability, you will be offered a refund, replacement, or reshipment of the missing item.

No, orders can only be placed online through the official website wyconcosmetics.com.

Customer Service is available to assist you with any difficulties you may encounter during your purchase, but is not authorized to accept orders via email, telephone, or other channels.

The INCI (Ingredients Content) of each product is listed on each product page, specifically in the "Ingredients" section. Despite our team's commitment to constantly updating the published ingredient lists, we expressly advise that they are subject to change. Therefore, customers are advised to carefully consider and refer to the ingredient list on the product packaging.

First of all, we're sorry to hear about this incident and want to reassure you that we're committed to serving our customers as best we can every day. However, to report a problem or inconvenience, whether in-store or online, you can submit a complaint using the form in the "Contact Us" section. You will then receive instructions and immediate assistance to resolve the issue.

The WYCON family is constantly growing, both in the Retail and Corporate areas. You can view our open positions in the "Careers" section or send us a speculative application, including a CV, using the form in the "Contact Us" section.